Shipping & Tracking

Shipping 

 

Overview

As you can imagine, shipping large vinyl decals can be difficult as they cannot be creased or folded. We have spent a considerable amount of time – along with a lot of trial and error – in determining the best shipping method for our decals. In order to ensure that your decals arrive safely, we roll them inside a capped cardboard tube which is then placed inside our branded shipping box – all of which is manufactured with at least 70% post-consumer waste and is 100% recyclable. For more information about our sustainability efforts, click here.

Orders are shipped Monday through Friday during our normal business hours. Orders are not processed during weekends or holidays.

Shipping Method

Orders are shipped within the United States and Canada using USPS Priority Mail. If your address is only deliverable by UPS or FedEx or you would prefer to use either of those carriers, please contact us at shipping@acorngfx.com prior to placing your order. 

We will ship internationally – please contact us at shipping@acorngfx.com prior to placing your order if you are an international customer. 

Processing Times

We strive to process orders within 1-2 business days; however, all of our decals are made-to-order and depending on our workload, may take us up to 7 days to process. 

Standard Shipping

Our standard shipping orders will typically arrive on your doorstep within 1-4 days. Orders totaling $35.00 or more will qualify for free standard shipping. 

Expedited Shipping

At checkout, you may choose to have your order expedited using USPS Priority Mail Express for an additional fee.

Damaged Packages

If your package arrives damaged, immediately contact us via email at support@acorngfx.com – do not attempt to install the decals if they appear creased, folded, or otherwise damaged. In order to provide you with a replacement decal, we will require that you provide us with photo's of the damaged packaging and decal. Replacements for damaged decals will not be provided without these photos. 

Lost or Stolen Packages

You are responsible for being present for deliveries or providing a secure location for packages to be delivered. If your package is marked as delivered but you are unable to locate the package, you must contact your local USPS facility and/or local law enforcement. We do not provide replacement decals for packages marked as delivered unless proof of loss from USPS or a police report and case number are provided to us via email.